Table 2.
Reliability of the data collecting instrument based on alpha value.
| SERVQUAL dimensions | Number of items | Cronbach α |
|---|---|---|
| Tangibles | 4 | 0.700 |
| Responsiveness | 5 | 0.800 |
| Reliability | 4 | 0.777 |
| Assurance | 5 | 0.784 |
| Empathy | 4 | 0.741 |
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