Table 5.
Item-wise service gap in tangible dimension (n = 601).
| Sl. | Items | Perceived (P) |
Expected(E) |
Gap (P-E) | Rank | ||
|---|---|---|---|---|---|---|---|
| s | s | ||||||
| T1 | The school environment, such as the playground, library, common room, etc., is appealing | 2.95 | 0.976 | 4.42 | 0.698 | −1.47 | 2 |
| T2 | Modern teaching aids, such as multimedia and whiteboards, are available in school classrooms. | 3.31 | 0.946 | 4.35 | 0.629 | −1.04 | 3 |
| T3 | School-supplied materials, such as books, badges, dairies, notices, etc., from the school are appealing | 3.62 | 0.892 | 4.22 | 0.680 | −0.6 | 4 |
| T4 | The school laboratory is well-equipped with computers, and other necessary scientific equipment | 2.57 | 1.106 | 4.54 | 0.739 | −1.97 | 1 |