Table 7.
Item-wise gap in reliability dimension (n = 601).
| Sl. | Items | Perceived (P) |
Expected (E) |
Gap (P-E) | Rank | ||
|---|---|---|---|---|---|---|---|
| s | s | ||||||
| RL1 | Teachers instruct students in such a way that the lessons are easily understood | 3.28 | 1.020 | 4.77 | 0.704 | −1.49 | 1 |
| RL2 | The school communicates the results of the students' evaluations timely | 3.70 | 1.062 | 4.30 | 0.731 | −0.60 | 4 |
| RL3 | Schools are eager to solve students' problems | 3.17 | 1.032 | 4.33 | 0.699 | −1.16 | 2 |
| RL4 | Students receive accurate and timely information from schools | 3.45 | 1.189 | 4.46 | 0.566 | −1.01 | 3 |