Table 2.

Macrophase 2: patient reception and intake in dedicated department

2. Patient reception and taking charge in dedicated ward
Activities	Description	In charge	Documents/checks
Outpatient acceptance on specific agenda	Administrative staff accept patients who actually show up for the appointment for the first outpatient evaluation	Orthopedist Orthogeriatrician Internist Endocrinology specialist Rheumatology specialist Physiatrist specialist Nursing staff Technical staff	• Verification by inspection • Verification on electronic agenda hospital/territorial service/private facility
Reception in the ward	Dedicated nursing staff of the department welcomes the patient to the ward	Orthopedist Orthogeriatrician Internist Endocrinology specialist Rheumatology specialist Physiatrist specialist Nursing staff Technical staff	• Verification by inspection
Pathway facilitation with specific identification	Dedicated nursing staff in the department gives the patient/indicates to the patient-specific sequence number	Orthopedist Orthogeriatrician Internist Endocrinology specialist Rheumatology specialist Physiatrist specialist Nursing staff Technical staff	• Verification by inspection
Facilitation of the performance of any instrumental examinations	Dedicated nursing staff facilitate any access to instrumental examinations, where these are available on the ward or in the immediate vicinity and duly scheduled in advance	Orthopedist Orthogeriatrician Internist Endocrinology specialist Rheumatology specialist Physiatrist specialist Nursing staff Technical staff	• Verification by inspection • Verification on electronic agenda hospital/territorial service/private facility