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. 2023 Jan 5;10:e36072. doi: 10.2196/36072

Table 3.

Summary of themes and trust relationships.

Relationship Type of trust relationship Trust-facilitating theme Trust-hindering theme
Patient-health care professional (1 and 2)
  • Interpersonal trust

  • Patients feel reassured that “someone is monitoring”

a
Patient-health care institution (4)
  • Institutional trust

  • Patients feel reassured that “someone is monitoring”

  • Institutional risk

Patient-telehealth technology (5)
  • Human-technology trust

  • Patients’ trust in technology and telehealth

  • Patients’ distrust of or discomfort with technology

  • Patients’ experiences of uncertainty

Health care professional-telehealth technology (6)
  • Human-technology trust

  • Clinicians’ trust in technologically generated data

  • Clinicians’ concerns regarding the limitations of technology-mediated interactions

  • Clinicians’ experiences of uncertainty

Patient-telehealth technology-health care professional (1 and 2)
  • Interpersonal trust

  • Human-technology trust

  • Mutually trusted data support patient-clinician partnership

aNo themes emerged from the data in this category.