Table 2.
Item performance and reliability estimates of the PCQ-P (n = 300).
| PCQ-P/Item ^ | Mean ± SD | Alpha If Item Deleted | Correlation with Total |
|---|---|---|---|
| Safety (Cronbach’s Alpha: 0.83) | |||
| 1. A place where staff are knowledgeable | 4.76 ± 0.59 | 0.83 | 0.38 |
| 5. A place where it is easy to talk to staff | 4.56 ± 0.94 | 0.82 | 0.51 |
| 6. A place where staff take notice of what I say | 4.67 ± 0.80 | 0.82 | 0.63 |
| 7. A place where staff come quickly when I need them | 4.34 ± 1.13 | 0.81 | 0.67 |
| 8. A place where staff talk to me so that I can understand | 4.78 ± 0.60 | 0.83 | 0.39 |
| 10. A place where staff seem to have time for patients | 4.33 ± 1.16 | 0.83 | 0.48 |
| 15. A place where staff make extra efforts for my comfort | 4.18 ± 1.33 | 0.82 | 0.57 |
| 17. A place where I can get that ‘little bit extra’ | 4.49 ± 1.01 | 0.82 | 0.58 |
| Everydayness (Cronbach’s Alpha: 0.56) | |||
| 2. A place where I receive the best possible care | 4.61 ± 0.89 | 0.82 | 0.58 |
| 3. A place where I feel safe | 4.92 ± 0.40 | 0.84 | 0.19 |
| 4. A place where I feel welcome | 4.84 ± 0.52 | 0.83 | 0.43 |
| 9. A place that is neat and clean | 4.86 ± 0.55 | 0.83 | 0.36 |
| 16. A place where I can make choices (e.g., what to wear, eat, etc.) | 4.60 ± 0.93 | 0.84 | 0.24 |
| Hospitality (Cronbach’s Alpha: 0.68) | |||
| 11. A place that has something nice to look at (e.g., views, artwork, etc.) | 2.55 ± 1.64 | 0.84 | 0.38 |
| 12. A place that feels homely | 3.89 ± 1.50 | 0.82 | 0.56 |
| 13. A place where it is possible to get unpleasant thoughts out of your head | 3.67 ± 1.63 | 0.82 | 0.59 |
| 14. A place where people talk about everyday life and not just illness | 2.96 ± 1.77 | 0.84 | 0.35 |
^ Total Cronbach’s alpha: 0.84.