Table 4.
Rotated Principal Component Matrix of PCQ-P.
| Items | Components | |||
|---|---|---|---|---|
| Factor 1 Safety | Factor 2 Everydayness | Factor 3 Hospitality | ||
| 5 | A place where it is easy to talk to staff. | 0.721 | −0.034 | 0.184 |
| 7 | A place where staff come quickly when I need them. | 0.717 | 0.189 | 0.299 |
| 6 | A place where staff takes notice of what I say. | 0.669 | 0.355 | 0.161 |
| 10 | A place where staff seem to have time for patients. | 0.653 | 0.102 | 0.131 |
| 17 | A place where I can get that ‘little bit extra’. | 0.626 | 0.205 | 0.244 |
| 8 | A place where staff talk to me so that I can understand. | 0.612 | 0.087 | −0.024 |
| 15 | A place where staff make extra efforts for my comfort. | 0.600 | 0.157 | 0.296 |
| 1 | A place where staff are knowledgeable. | 0.426 | 0.398 | −0.053 |
| 4 | A place where I feel welcome. | 0.363 | 0.637 | −0.072 |
| 3 | A place where I feel safe | −0.042 | 0.557 | 0.023 |
| 2 | A place where I receive the best possible care. | 0.480 | 0.515 | 0.194 |
| 9 | A place that is neat and clean. | 0.169 | 0.495 | 0.180 |
| 16 | A place where I can make choices (e.g., what to wear, eat, etc). | 0.072 | 0.432 | 0.113 |
| 11 | A place that has something nice to look at (e.g., views, artwork, etc). | 0.151 | −0.018 | 0.707 |
| 14 | A place where people talk about everyday life and not just illness. | 0.143 | −0.001 | 0.652 |
| 13 | A place where it is possible to get unpleasant thoughts out of your head. | 0.217 | 0.394 | 0.637 |
| 12 | A place that feels homely. | 0.160 | 0.452 | 0.613 |