Table A5.

Human Resources dimension

Dimension	Categories	Codes	Phrases/Excerpts
Human Resources	Employee Experience	Digital Literate	“The shift towards culture, mind-set and competences demands a focus on employees. If they are not digitally literate, it could be highly difficult to survive digital transformations. For example, some articles stresses about the increased use of digital co-workers called as chatbots, software that participate in the day-to-day activities of the company as an active and engaged member of the team they belong. However, if employees are not ready for these kinds of digital technology applications, employee experience practices will not achieve the goal of creating a personalized, compelling and memorable environment for employees. It will rather generate information overload and anxiety apply employees.” [58]
	Career Dynamics	Diversity in the IT Workforce	“HRM concern is the lack of diversity in the IT workforce. While the benefits of a diverse workforce are well-known, the career dynamics of individuals with identity-based differences are not well understood. The IT sector is perceived to be a high-pressure environment where it is difficult to keep up with specialized technical skills for long periods of time. This commitment conflicts with the work-life balance of older workers who prefer to spend more time with their families. The desire for a healthier work-life balance may explain why some individuals transition from a specialized field to more generic management positions later in their career. Ultimately, there exists an age bias in a workforce that deals with new technologies and innovative firms, which is predominant in the IT sector.” [57]