Table 2.
Proportion of women assessment report, staff–client interactions, and overall satisfaction with care.
| Aspect of care | Modality for which women's and assessors’ perspective around childbirth interventions was assessed | Number of responses (%) | |
|---|---|---|---|
| Women's report (N = 100) | Assessors’ observations (N = 53) | ||
| Vital signs checked at admission | Eyelids/tongue/nails | 26 (26%) | 1 (2%) |
| Blood pressure | 90 (90%) | 52 (98%) | |
| Urine tested (N = 52, 1 = N/A) | 75 (75%) | 41 (79%) | |
| Fetal heart rate | 92 (92%) | 50 (94%) | |
| Provider–client interactions | Examination feedback given | 47 (47%) | 14 (27%) |
| Had an opportunity to discuss concerns | 38 (38%) | ||
| Informed about actions and procedures taken, e.g., C/S, plan for delivery | 17 (17%) | 1 (2%) | |
| Responsiveness of the health care provider (HCP) | 81 (81%) | ||
| Satisfaction with care | Satisfied with healthcare services | 69 (69%) | |
| Satisfied with information received from providers on breastfeeding | 48 (48%) | ||
| Satisfied with information received from providers on postpartum care | 41 (41%) | ||
| Satisfied with information received from providers on family planning | 28 (28%) | ||
| Satisfactory attitude of the HCP | 87 (87%) | ||
| Level of attention given to the baby | 98 (98%) | ||
| Recommend this facility to others | 91 (91%) | ||
| Will return to the same facility | 82 (82%) | ||