Table 1.

Sources of measurement items.

Measurement variable	Reference source	Number of measurement items
Consumers’ negative emotions	Fang et al. (2019) [37], Wei & Lin (2022) [6]	5
Relationship quality between consumers and tourism suppliers	Jessica et al. (2015) [18], Wang & Guo (2019) [38]	4
Relationship quality between consumers and OTAs	Jessica et al. (2015) [18], Liu et al. (2020) [15], Wang & Guo (2019) [38]	4
Consumers’ forgiveness	Chen et al. (2020) [39], Lee & Cun (2018) [40]	4
Consumers’ repurchase intention	Lee (2018) [30], Qi & Zhang (2021) [23]	5