Table 6.

HLM analysis of direct impact relationship and moderating effect.

Variable	Relationship quality between consumers and tourism suppliers		Relationship quality between consumers and OTAs				Consumers’ repurchase intention
	Model 1	Model 2	Model 3	Model 4	Model 5	Model 6	Model 7	Model 8
Intercept	3.438**	2.599*	3.281**	2.784*	3.627***	3.427**	2.832*	3.268**
Control variable
Gender	0.011	0.012	0.034	0.024	0.043	0.082	0.028	0.048
Region	0.008	0.014	0.008	0.045	0.017	0.033	0.091	0.027
Age	0.063	0.036	−0.066	0.002	−0.111	−0.024	−0.079	−0.046
Education	0.037	0.021	−0.032*	0.103*	0.014	0.051	0.036	0.019*
Occupation	0.014	0.023	0.024	0.092	0.025	0.014	0.037	0.032
Independent Variable
Consumers’ negative emotions		−0.685*	−0.504*
Relationship quality between consumers and tourism suppliers					0.723***
Relationship quality between consumers and OTAs								0.511*
Moderating Variable
Consumers’ forgiveness								0.246**
Interaction Item
Relationship quality between consumers and OTAs × consumers’ forgiveness						0.324*
R2	0.039	0.236	0.103	0.124	0.294	0.212	0.129	0.234
ΔR2		0.063	0.083		0.059	0.087		0.065
F	4.102**	2.917*	4.073**	2.087*	3.423*	2.746*	3.554*	2.959**

Note: *p < 0.05, **p < 0.01, ***p < 0.001.