Table 8.

Statistics of mediating effect.

Mediating effect path	Indirect effect value	Standard error	Upper limit	Lower limit	Effect proportion
1. Consumers’ negative emotions → relationship quality between consumers and OTAs → consumers’ repurchase intention	0.219	0.007	0.325	0.113	31.60%
2. Consumers’ negative emotions → relationship quality between consumers and tourism suppliers → relationship quality between consumers and OTAs → consumers’ repurchase intention	0.237	0.008	0.357	0.114	34.20%
3. Total mediating effect	0.456	0.024	0.617	0.295	65.80%
4. Total effect	0.693	0.019	0.822	0.392	100%