Table 1.

Qualitative interviews of the user experience of capsule clinics.

Interviewee	Personal information				Interview content
	Age (years)	Gender	Address of capsule clinic	Job
Interviewee 1	45	Female	Haichuang Community Health Service Station, Yinzhou District, Ningbo	Employee of a state-owned enterprise	“It is time-saving for me to go to the clinic after work. It is the same as the local community hospital and I can find a doctor remotely through the capsule clinic whenever I need.”
Interviewee 2	28	Male	Hefeng Community Health Service Station, Hefeng Creative Plaza, Yinzhou District, Ningbo	Employee of a foreign company	“I've used capsule clinics accessible by walking. Compared with the Internet hospital, the capsule clinic can give me the feeling of being treated in a physical hospital. I could complete the procedure of diagnosis and treatment and did not have to wait for drugs.”
Interviewee 3	50	Male	Shanglijia Village Committee, Yunlong Town, Yinzhou District, Ningbo	Factory worker	“The capsule clinic is in our village, it's like a convenience store, and I can go in and take my blood pressure when I'm walking by. I come here to take my blood pressure and use the screening program every day.”
Interviewee 4	68	Female	Zhongxing Community Health Service Station, Dongliu Street, Yinzhou District, Ningbo	Retiree	“I haven't been to the capsule clinic but I've heard about it because I'm too old to use these smart devices.”
Interviewee 5	38	Female	Party Mass Service Center of Junrui Community, Xiaying Street, Yinzhou District, Ningbo	Full-time housewife	“The capsule clinic is closer, which is more convenient than the community hospital. The common drugs that my children and older adults need can be dispensed here under the consultation of the doctor.”
Interviewee 6	35	Male	Guanying Village Committee, Yunlong Town, Yinzhou District, Ningbo	Private entrepreneur	“I like the 24-hour service of the capsule clinic, which is convenient and fast.”