Table 2.
Internal Reliability Check of the Items in OPR and Organizational Transparency.
| Variable | M (SD) | Cronbach’s alpha | |
|---|---|---|---|
| Trust | University treats students like me fairly and justly | 3.78(0.99) | 0.91 |
| University can be relied on to keep its promises. | 3.50(1.08) | ||
| I believe that University takes the opinions of people like me into account when making decisions | 3.48(1.02) | ||
| University has the ability to accomplish what it says it will do | 3.63(1.04) | ||
| Satisfaction | I am happy regarding relationship with University | 3.62(0.94) | 0.93 |
| Most students like me are happy in their interactions with University | 3.47(1.02) | ||
| Generally speaking, I am pleased with the relationship University has established with students like me | 3.57(1.01) | ||
| Commitment | I feel that University is trying to maintain a long-term commitment to students like me | 3.61(0.99) | 0.91 |
| I can see that University wants to maintain a relationship with students like me | 3.39(1.12) | ||
| Compared to other organizations, I value my relationship with University more | 3.34(1.05) | ||
| Control mutuality | University and students like me are attentive to what each other say | 3.60(0.94) | 0.90 |
| University believes the opinions of students like me are legitimate | 3.47(1.05) | ||
| University really listens to what students like me have to say | 3.31(1.12) | ||
| Transparency | University asks for feedback from people like me about the quality of its COVID-19 related information | 3.27(1.26) | 0.85 |
| University involves people like me to help identify the COVID-related information I need | 3.26(1.08) | ||
| University provides detailed COVID-19 updates to people like me | 3.72(1.05) | ||
| University makes it easy to find the COVID-related information I need. | 3.74(1.05) | ||
| University provides the COVID-related information in a timely fashion to m | 3.56(1.12) | ||
| University provides the relevant COVID-19 updates to me | 3.69(1.07) | ||
| University provides the COVID-19 information that could be verified by an outside source, such as an auditor | 3.52(1.06) | ||
| University provides complete information about the COVID-19 | 3.50(1.09) | ||
| University provides the COVID-related information that is easy to understand | 3.75(1.02) | ||
| University provides accurate COVID-related information to me | 3.73(0.99) | ||
| University provides reliable COVID-related information to me | 3.72(1.01) | ||
| University is forthcoming with information that might be damaging to the University such as an increase in confirmed positive COVID-19 cases on campus | 3.51(1.21) | ||
| University is open to criticism by people like me | 3.21(1.17) | ||
| University freely admits when it has made mistakes in handling of the COVID-19 pandemic | 3.05(1.13) | ||
| University often leaves out important details in the COVID-19 information to me | 2.75(1.07) | ||
| University provides the COVID-related information that is full of jargon and technical language that is confusing to me | 2.58(1.09) | ||
| University blames outside factors that may have contributed to the outcome when reporting bad news | 2.70(1.09) | ||
| University only discloses the COVID-19 information when it is required | 3.04(1.14) |