Table 3.

Mean Comparisons of Crisis Response Strategies on Trust.

	Presence		Absence		t value	P value
	M	SD	M	SD
Denial	3.41	0.87	3.68	0.86	2.262	0.024
Shifting the blame	3.38	0.81	3.32	0.88	3.184	0.000
Minimization	3.43	0.87	3.71	0.86	2.781	0.006
Justification	3.25	0.90	3.73	0.83	4.298	0.000
Bolstering	3.78	0.83	3.44	0.89	3.566	0.000
Corrective action	3.78	0.84	3.27	0.88	3.220	0.001
Apology	3.83	0.79	3.42	0.90	4.419	0.000