Table 5.

Mean Comparisons of Crisis Response Strategies on Satisfaction.

	Presence		Absence		t value	P value
	M	SD	M	SD
Denial	3.46	0.90	3.58	0.89	0.966	0.335
Shifting the blame	3.39	0.78	3.61	0.93	2.059	0.040
Minimization	3.35	0.96	3.65	0.85	2.822	0.005
Justification	3.19	0.86	3.66	0.88	4.020	0.000
Bolstering	3.66	0.89	3.44	0.89	2.163	0.016
Corrective action	3.71	0.90	3.40	0.76	3.275	0.001
Apology	3.71	0.83	3.39	0.93	3.319	0.001