Rejection of announcement/closure and employees disengage with MNE |
Break in cooperative behavior |
Impact on knowledge transfer |
Statements that conveyed conviction that something needed to happen quickly to re-engage staff |
Descriptions that conveyed how staff were willing to engage with knowledge transfer activities |
Reinstated cooperative behavior |
Statements that indicated objective of protecting and preserving company and staff interests |
Anger, frustration, discontent, shock |
Emotional barriers |
Emotions |
Mistrust, betrayal |
Sad, upset |
Pride |
Emotional enablers |
Trust, sense of purpose |
Counselling |
Engaging with emotions |
Subsidiary leadership practices |
Reassuring |
Training and professional development |
Reconfiguring incentives |
Additional financial incentives |
Reflection, inflection, and establishing a new narrative |
Sensegiving for subsidiary identity |
Local leaders emphasizing tradition of site delivery |
Informal one-to-ones and group sessions to reinforce sense of “we’re all in it together” |
Established subsidiary identity based on historical performance |
Disruption to subsidiary identity |
Subsidiary identity dynamics |
Discontinuity in subsidiary identity (due to closure announcement) |
Some continuity in subsidiary identity |
Legacy subsidiary identity |
Task-focused, narrower subsidiary identity |