Table 3.
Subthemes and supporting quotes in theme 3
| Subthemes | Concepts | Example of supporting quotes |
|---|---|---|
| Theme 3: Perceptions towards the future patient reporting system | ||
| A need for multiple channels to report AEs of herbal medicines | Multiple channels to report AEs | “You may have to classify people into 2 levels….Level 1 was the competent group of people, who can report directly. Level 2 was the group of people, who need the mentors to sort things out.” FGD, pharmacovigilance officer |
| Mobile app | “New generation people would prefer reporting via a mobile app.” Pharmacist-6, Female | |
| Social media | “Like now it is an era of mobile phone and internet. It's good to create the channel for people to report via Facebook.” Complainant-6 | |
| Telephone | “That (hotline) is the channel that everyone can get access to.” VHV-3 | |
| Online (website) | “Online channel is the best…it is easy, all people are online now. They usually do online shopping.” Pharmacist-14 | |
| Community pharmacist | “I think that it is the pharmacists’ role. Because they bought medicine from us, they usually return to us if the AE occurred.” Pharmacist-12 | |
| TTM doctor | “It's good to report through Thai traditional medicine doctor.…Usually, patients are afraid to tell the (medical) doctors that they were currently taking herbal medicine.” VHV-9 | |
| Village health volunteer | “Let's start with the village health volunteers because they are very close to the people.” Pharmacist-14 | |
| Privacy | “You must ensure that information is not leaked anywhere.” Complainant-4 | |
| Characteristics of a reporting form | Different reporting forms between patients and HCPs | “It would be ideal if the forms for HCP and lay people could be separated. Simple language should be used for lay people with only the most important information…” Pharmacist-9 |
| Upload photo | “We should be able to easily report the medications’ name or even sending some photos and reporting what AEs we are experiencing.” Complainant-5 | |
| Target group for patient reporting system | Everyone | “In fact, everyone should be the target group because we cannot distinguish that which group will have more AEs than which group.” Pharmacist-4 |