TABLE 2.

Models, factors, and coupling questions.

Models	Factors	Coupling questions
Equilibrium Model	Emotion	Can this crisis communication way directly work on alleviating negative public stress?
Cognitive model	Knowledge	Can this crisis communication way enhance public knowledge that helps the prevention and control of the pandemic?
	Fact	Can this crisis communication way help the public correctly perceive the objective status quo?
Psychosocial transition model	Internal	Can this crisis communication way provide psychological resources and enhance the coping ability of the public, especially for vulnerable groups?
	External	Can this crisis communication way help the public to obtain information related to social support and environmental resources?