Table 1.

Themes for analysis.

Major themes	Emerging themes
Formal and informal actors and networks	Formal actors, their networks and benefits Informal actors their networks and benefits
Complementarity of formal and informal actors and their networks in service delivery to vulnerable groups	Complementarity on roles and responsibilities Complementarity on rules, regulations and governance Complementarity on knowledge, skills and family dynamics Complementarity on information flow to the vulnerable Complementarity on transition of actors Complementarity on availability and access of actors Complementarity on involvement