Table 3.

Comparison of the proportion of patients who were dissatisfied with payment before and after the implementation of mobile payment for medical insurance.

		Before implementation	After implementation	P value
Proportion of patients who were dissatisfied, n/N (%)
	First quarter	88/1124 (7.83)	18/1121 (1.61)	<.001
	Second quarter	109/1133 (9.62)	11/1128 (0.98)	<.001
	Third quarter	119/1128 (10.55)	13/1134 (1.15)	<.001
	Fourth quarter	147/1125 (13.06)	11/1122 (0.98)	<.001
Overall proportion of patients who were dissatisfied (%), mean (SD)		10.27 (2.18)	1.19 (0.30)	<.001