Table 4.

Variable definition table.

Variable Type	Variable Name	Variable Definition
Dependent variable	Patients’ Emotional Well-Being	The direction and extent of the patient’s emotional change during the consultation with the doctor’s team
Independent variable —— Team level	Team Emotion	The emotion of the doctors’ reply text, range from 0 (negative) to 1 (positive)
	Team Perception	The percentage of perceptual words in team level usage
	Team Bio	The percentage of biological words in team level usage
	Team Richness	Health vocabulary richness in team level
Independent variable —— Individual-Leader level	Leader Emotion	The emotion of the leader’s reply text, range from 0 (negative) to 1 (positive)
	Leader Perception	The percentage of perceived words in leader’s conversations
	Leader Bio	The percentage of biological words in leader’s conversations
	Leader Richness	Health vocabulary richness in leader’s conversations
Independent variable —— Individual-Non-Leader level	Non-Leader Emotion	The emotion of the non-leader’s reply text, range from 0 (negative) to 1 (positive)
	Non-Leader Perception	The percentage of perceived words in non-leader’s conversations
	Non-Leader Bio	The percentage of biological words in non-leader’s conversations
	Non-Leader Richness	Health vocabulary richness in non-leader’s conversations
Control variables	Team Price	The natural logarithm of the team price of an online doctor team
	Team Longevity	As measured by the number of days between team inception and the deadline for data collection (log-transformed)
	Team Size	The number of team members
	Reply Rate	The response rate of a team answered within 24 h from a patient’s question being asked
	Team Help	The total number of patients served by the team on the online medical consultation platform since its inception (log-transformed)
	Team Comprehensive Level	Obtained by taking the mean values of the title level, the hospital level, and the city level of the team members, respectively, and standardizing them, and then summing them
	Leader Involvement Ratio	The ratio of the number of consultations involving team leaders to the total number of team consultations
	Disease Seriousness	The difficulty of treatment of the disease, serious diseases such as cancer, leukemia, uremia, AIDS, and heart disease were set to 1, and other diseases were set to 0
	Patient Health Terms	The use of health-related terms by patients. For each interaction text of the patient, the number of perceptual and biological words as a percentage of the total text content was calculated using TextMind (see Appendix A) and then aggregated to the team level.