Table 2.

Themes and codes for the narratives of healthcare professionals and patients.

Themes	Codes
	Patients	Healthcare Professionals
Personal experiences of the pandemic	Importance of housing situation Confusion and lack of information Belief in conspiracy theories Anger and disappointment about the attitudes of the population Disappointment in the government’s management of the pandemic Caregiving during the pandemic Calmness Coping strategies Vaccine experience	COVID-19 as an unknown disease Feelings of helplessness Disappointment and anger at the attitudes of the population Fear of contagion Doubting your work COVID-19 as an unprecedented situation COVID-19 as an opportunity of change Personal well-being Vaccine as a weapon to protect oneself and others
The pandemic experience in the emergency department	Re-organization of the ED Shorter waiting times Discomfort due to protective masks Sense of safety due to protection devices and social distancing Fear of infection in the waiting room and in the department Delayed access	Tiring and demanding experience Personal protective equipment obligation Habits and coexistence with the virus
The healthcare relationship during the pandemic	Limitations in relationships due to protective devices Fear in revealing symptoms Improvement in relationships Accounting for healthcare professionals’ stress and fatigue Justifying healthcare professionals Importance of feeling listened to Lack of attention Lack of clear information Need to be reassured	Safety devices as an obstacle to relationships Emotional and physical detachment from patients Relationship improvement No changes Risk as an integral part of the job Motivation for working in an emergency department Working satisfaction Role attributed to relationships with patients