Table 6.

Exemplar quotes related to electronic health software.

Key issues	Exemplar quotes
Issues with software integration	“I think the biggest challenge right now is having multiple systems that overlap to some extent and don't communicate very well.” – P12.
Benefits of ieMR	“[the introduction of ieMR has made the discharge process] Much quicker. Because we don't have to fight for medication charts. So when we discharge, we used to have to check against the medication chart and the scripts, now we just have to look on ieMR and five people can be on ieMR at the same time. So it makes it much quicker, you can do it from pharmacy, you can do it on the ward, you can do a discharge from anywhere… [additionally] with paper charts you would have to read a doctor's writing, with a computer it's quite standardised. Yeah, the only thing is that when the computer system goes down, you can't do anything.” – P14
eLMS related issues	“I remember when I first started using it [eLMS] I thought it was the most slow and semi-redundant piece of program to use. Everything was a bit clunky and you're opening so many windows and you've got to wait for things to load and it could be streamlined.” – P5

ieMR: integrated electronic Medical Records.

eLMS: enterprise-wide Liaison Medication System.