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. 2023 Feb 2;12:e42965. doi: 10.2196/42965

Table 1.

Outcome variables and associated measures.

Variable Measure
Acceptability, usability, and satisfaction of the chatbot, including the risk assessment dialogue and follow-up dialogues on asthma triggers and management strategies for improvement of asthma control We will combine the following standard technology satisfaction measures:
  • Task completion (% complete risk assessment process vs drop-out rate)

  • Net Promoter Score question: “how likely are you to recommend the chatbot to someone else with asthma on a scale from 0 to 10”

  • User satisfaction questions for each dialogue topic (eg, “Did you measure your risk using the chatbot? How useful did you find this feature?”)

  • Open-ended questions on what worked well and what did not, and how the chatbot could be improved

Motivational quality, engagement, and user experience in relation to basic psychological needs
  • Motivation, Engagement, and Thriving in User Experience questionnaire [14]

Alignment between expected and calculated risk, and whether the calculated result changes risk self-assessment
  • Self-report questions on risk score expectation vs result and trust in result

Changes to asthma understanding, attitudes, and behaviors following use of the app
  • Self-report questions on changes to understanding, attitudes, and behaviors related with asthma self-management

Self-reported level of asthma control and symptoms, including changes over time
  • The Asthma Control Questionnaire [20] will be asked at the beginning and end of the study

Patterns of engagement and satisfaction for different types of users, particularly those who do not access professional services and those with poor asthma control
  • Analysis of pre- and postquestionnaires and additional self-report questions on use of professional services (eg, “when was the last time you spoke to a GP about asthma”)