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Nature of Calls to Patient Hotline
| Nature of Calls from Patients and Families | Number and Percent of Calls | |
|---|---|---|
| Making a complaint | 2688 | 66.85% |
| Providing positive feedback of services | 367 | 9.13% |
| Seeking assistance | 346 | 8.60% |
| Seeking for information and requesting consultation | 391 | 9.72% |
| Various other matters that are not classified as a complaint | 229 | 5.70% |
| Total | 4021 | 100.00% |
