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Types of Complaints Received Each Year Between 2016 and 2020
| Year | Complaints in Relation to Patient Care Processes | Complaints not Related to Patient Care Processes | |||
|---|---|---|---|---|---|
| Number (N=1630) | Annual Increase % | Call Per 100,000 Patients | Number (N=1058) | Annual Increase % | |
| 2016 | 49 | NA | 3.69 | 35 | NA |
| 2017 | 102 | 108.16 | 7.03 | 48 | 37.14 |
| 2018 | 271 | 165.69 | 16.71 | 158 | 229.17 |
| 2019 | 487 | 79.70 | 27.92 | 424 | 168.35 |
| 2020 | 721 | 48.05 | 47.31 | 393 | −7.31 |
