Table 3.

Types of Complaints Based on HCAT Classification

Types		2017–2018		2019–2020		Changes Between Two Periods
		No.	Percenta	No.	Percenta	χ2	P
HCAT	Clinical problems	78	18.62	202	15.82	0.347	0.592
	Management problems	200	47.73	747	58.50	14.823	<0.001*
	Relationship problems	141	33.65	328	25.69	10.008	0.002*
Non-HCAT	Security services	4	1.94	104	12.73	20.276	<0.001**
	Parking services	103	50.00	481	58.87	5.288	0.023
	Fee and charges	55	26.70	128	15.67	13.631	<0.001**
	Others	44	21.36	104	12.73	9.901	0.003**

Notes: ^aProportion of the complaints received in the same categories HCAT or non-HCAT. *According the adjusted a’=0.0125, P-value was statistically significant. **According the adjusted a’=0.01, P-value was statistically significant.