Table 5.
Level of Harm vs Patient Care Processes Related Complaints in Three Categories in two Periods
| Types | 2017–2018 | 2019–2020 | Changes in Proportion Between two Periods | |||
|---|---|---|---|---|---|---|
| No. | Percenta | No. | Percenta | χ2 | P | |
| Clinical problems | ||||||
| Moderate | 11 | 14.10 | 21 | 10.40 | 5.57 | 0.062 |
| Major | 18 | 23.08 | 25 | 12.38 | ||
| Catastrophic | 6 | 7.69 | 29 | 14.36 | ||
| Management problems | ||||||
| Moderate | 8 | 4.00 | 10 | 1.34 | 3.441 | 0.188 |
| Major | 1 | 0.50 | 9 | 1.20 | ||
| Catastrophic | 2 | 1.00 | 5 | 0.67 | ||
| Relationship problems | ||||||
| Moderate | 11 | 7.80 | 7 | 2.13 | 0.838 | 0.872 |
| Major | 3 | 2.13 | 2 | 0.61 | ||
| Catastrophic | 3 | 2.13 | 4 | 1.22 | ||
Notes: aProportion of complaint types in three different levels of harm categories.