Table 3.

Expression examples in four topics

Topic	Typical examples
Medical ability
	Very professional, Very authoritative.
	The effect of taking medicine according to the doctors advice is very good.
	It’s really helpful to me.
	The advice given is very effective.
	Doctors have rich clinical experience.
Service attitude
	Very patient.
	Gentle tone and good attitude.
	The doctor always answer carefully
	A very serious and responsible doctor.
Quality Q&A
	The answer is so comprehensive that I’m no longer so anxious because of his cough.
	The replies are very detailed and easy to understand.
	Explained in great detail and clearly!
	Organized answer.
General evaluation
	A very good doctor.
	Very satisfied.
	The doctor is excellent.
	Flawless.
	Very reliable.
	Highly recommended