Table 7.

The identified public preference in four departments

Attribute set	Pediatrics	Neurology	Gynaecology	Gastroenterology
(medical ability)	0.000	0.000	0.000	0.079
(quality Q&A)	0.000	0.000	0.000	0.000
(service attitude)	0.000	0.000	0.000	0.000
(job title)	0.000	0.000	0.000	0.000
(avg waiting time)	0.135	0.214	0.672	0.395
(price)	0.090	0.062	0.037	0.026
(review num)	0.269	0.074	0.472	0.061
(weekly praise rate)	0.289	0.423	0.411	0.706
(medical ability, quality Q&A)	0.000	0.000	0.000	0.000
(medical ability, service attitude)	0.000	0.000	0.000	0.000
(medical ability, job title)	0.000	0.000	0.000	0.000
(medical ability, avg waiting time)	0.000	0.000	0.000	-0.079
(medical ability, price)	0.000	0.000	0.000	0.000
(medical ability, review num)	0.000	0.000	0.000	0.000
(medical ability, weekly praise rate)	0.000	0.000	0.000	0.000
(quality Q&A, service attitude)	0.000	0.000	0.000	0.000
(quality Q&A, job title)	0.000	0.000	0.000	0.000
(quality Q&A, avg waiting time)	0.117	0.109	0.000	0.000
(quality Q&A, price)	0.000	0.000	-0.000	0.000
(quality Q&A, review num)	0.000	0.211	0.000	0.000
(quality Q&A, weekly praise rate)	0.078	0.000	0.000	0.000
(service attitude, job title)	0.000	0.000	0.000	0.000
(service attitude, avg waiting time)	0.000	0.000	0.000	0.000
(service attitude, price)	0.000	0.000	0.000	0.000
(service attitude, review num)	0.000	0.000	0.000	0.000
(service attitude, weekly praise rate)	0.000	0.000	0.000	0.000
(job title, avg waiting time)	0.000	0.000	0.000	0.000
(job title, price)	0.000	0.000	0.000	0.000
(job title, review num)	0.000	0.000	0.000	0.000
(job title, weekly praise rate)	0.056	0.000	0.000	0.000
(avg waiting time, price)	0.000	0.000	0.000	0.000
(avg waiting time, review num)	0.047	0.026	-0.413	0.190
(avg waiting time, weekly praise rate)	-0.081	-0.214	-0.259	-0.317
(price, review num)	-0.090	-0.062	-0.036	-0.026
(price, weekly praise rate)	0.144	0.169	0.139	0.000
(review num, weekly praise rate)	-0.053	-0.012	-0.023	-0.035