Table 2. The level of patient's satisfaction with the new web-based medical appointment system “Mawid” (n=421).

Statements		All Participants		Gender				P-value
				Male		Female
		N	%	N	%	N	%
Satisfaction with the waiting time before obtaining the service	Satisfied	376	89.3%	202	92.7%	174	85.7%	0.021
	Not satisfied	45	10.7%	16	7.3%	29	14.3%
Satisfaction with the services provided	Satisfied	403	95.7%	207	95.0%	196	96.6%	0.418
	Not satisfied	18	4.3%	11	5.0%	7	3.4%
Satisfaction with the speed   of the appointment	Satisfied	384	91.2%	203	93.1%	181	89.2%	0.152
	Not satisfied	37	8.8%	15	6.9%	22	10.8%
The ease of access to the application and electronic services	Satisfied	395	93.8%	203	93.1%	192	94.6%	0.533
	Not satisfied	26	6.2%	15	6.9%	11	5.4%
Clarity of the application and the system	Satisfied	393	93.3%	203	93.1%	190	93.6%	0.844
	Not satisfied	28	6.7%	15	6.9%	13	6.4%
Easy to find the nearest PHCCs	Satisfied	403	95.7%	205	94.0%	198	97.5%	0.076
	Not satisfied	18	4.3%	13	6.0%	5	2.5%
Are you satisfied with the appointments provided?	Satisfied	395	93.8%	201	92.2%	194	95.6%	0.152
	Not satisfied	26	6.2%	17	7.8%	9	4.4%
PHCC commitment to the appointment provided	Satisfied	402	95.5%	208	95.4%	194	95.6%	0.940
	Not satisfied	19	4.5%	10	4.6%	9	4.4%
Care of staff in the registration zone	Satisfied	400	95.0%	203	93.1%	197	97.0%	0.065
	Not satisfied	21	5.0%	15	6.9%	6	3.0%
The registration process in the PHCC	Satisfied	405	96.2%	207	95.0%	198	97.5%	0.166
	Not satisfied	16	3.8%	11	5.0%	5	2.5%
Overall level of Satisfaction = 94.3% with 95% CI [91.7-96.1]