Table 3. Patient's perception of the new scheduling system “Mawid” (n=421).
| Statements | Strongly agree, n (%) | Agree, n (%) | Neutral, n (%) | Disagree, n (%) | Strongly disagree, n (%) |
| The appointment booking system regulates the number of PHCC attendees | 196(46.6) | 179(42.5) | 33(7.8) | 13(3.1) | 0 |
| The appointment booking system is suitable for all Patient | 154(36.6) | 142(33.7) | 74(17.6) | 38(9) | 13(3.1) |
| The appointment system reduces clinic Crowding | 189 (44.9) | 180 (42.8) | 36 (8.6) | 12 (2.9) | 4 (1) |
| The appointment booking system has increased the availability of close dates | 175(41.6) | 177(42) | 45(10.7) | 15(3.6) | 9(2.1) |
| There is an accumulation of the number of patients despite the use of the appointment booking system | 64(15.2) | 114(27.1) | 78(18.5) | 123(29.2) | 42(10) |
| The economic aspect limits the use of the scheduling system (appointment) | 53(12.6) | 114(27.1) | 109(25.9) | 104(24.7) | 41(9.7) |
| Community culture limits the use of the scheduling system (appointment) | 117(27.8) | 143(34.0) | 65(15.4) | 76(18.1) | 20(4.8) |
| The system provides the beneficiary access to the nearest PHCCs | 230(54.6) | 139(33) | 38(9) | 10(2.4) | 4(1) |
| The system allows the beneficiary to book, manage, modify and cancel appointments effectively | 204(48.5) | 167(39.7) | 37(8.8) | 10(2.4) | 3(0.7) |
| The services provided through the system meet all my needs | 188(44.7) | 161(38.2) | 50(11.9) | 17(4) | 5(1.2) |