Table 2.

Telehealth benefits, along with representative quotes by the caregivers.

		Study Population, N = 105
Video and telephone visits Minimizes exposure to disease and the COVID-19 virus while receiving healthcare ○ Participant: “By keeping kids at home and having online visits for doctor appointments. Only bring kids in when needed to keep kids safer from being exposed to dangerous virus.” ○ Participant: “I think it is necessary to provide health information technology for everyone during this crisis, to avoid COVID-19.” ○ Participant: “It is something that is very useful before the pandemic and of the utmost importance during the pandemic.” ○ Participant: “It is healthier if a person stays at home.” ○ Participant: “Safer environment for healthcare needs; no mask needed.” Eliminates need to travel and take time off work ○ Participant: “I would have had to drive my daughter 40 minutes one way and 40 minutes back for her health appointments. The telehealth made it so that I did not have to leave the house or request time off work at all.” Provides convenient and quality care/information ○ Participant: “We had a zoom meeting with a surgeon and it was great. The doctor was informative and was able to give us great information.” ○ Participant: “I was grateful for a quick and easy video visit when child got hurt. I am glad this tech exists.” Is a cost-effective method to receive care and directly communicate with physicians during video visits ○ Participant: “Some places have a reduced fee for online visits which is helpful because we have a high-deductible plan.” Email, test results, electronic survey completion prior to visit Offers convenience, autonomy, faster service ○ Participant: “I can use email at any time I want to.” ○ Participant: “Communication, through emails, there is always a way to reach out to someone.” ○ Participant: “Appreciated the ability to email my child’s physician and get a response so quickly without having to call or attempt to reach someone.” ○ Participant: “We can access his (the child’s) results faster.” Is a cost-effective method to receive care and directly communicate with physicians through email ○ Participant: “Just being able to send a quick message and hear back from the pediatrician without, one, having to pay for an appointment and, two, go in, was really helpful.” Shortens waiting time for in-person visits by electronically completing patient paperwork in advance ○ Participant: “Filling out questionnaires prior to going in is very useful. It lessens the time you’re in the waiting or exam room.”