Table 4.

Suggestions for increasing availability of and access to telehealth along with representative quotes by the caregivers.

		Study Population, N = 105
Increase availability of telehealth Make telehealth more widely available ○ Participant: “I think all doctors should give the option of having an appointment through video or a telephone. Some don’t, and then the kids have to wait months to get in for an appointment.” ○ Participant: “They could offer more telehealth appointments.” ○ Participant: “More tele-health visits for things that don’t need to be seen in person.” ○ Participant: “Give the option for televisits instead of in person.” ○ Participant: “To better meet the needs of children, we need to have the ability to see medical records online or make appointments online.” ○ Participant: “Definitely make electronic health more accessible by adding a portal.” ○ Participant: “More options for those with minors, dependents; online dedicated team for pediatric and family care, follow-up, video visits, education.” ○ Participant: “Send more alerts and reminders for vaccinations and well child visits.” ○ Participant: “I think it is essential to offer health information technology, especially during the crisis. Part of the reason I am considering switching pediatricians is the limited health information technology.” ○ Participant: “Explore the evolving technology because it seems the virus will not be disappearing so they need to offer more.” ○ Participant: “Have phone or video appointments when shots/vaccines aren’t necessary.” ○ Participant: “Start setting up most appointments online and only have kids come in for tests or vaccinations. If it can be done online, then it should be done online. Having things like speech therapy or therapy that can be done online be online.” Increase access to telehealth for poorer families and/or those who lack technology Provide government funding or other support to make telehealth, such as computers and the internet, accessible for lower-income families ○ Participant: “I am a very fortunate person. But there are people that do not have the technology. If only there was grants funding to give a new mom a phone and a portal to have her take care of her child.” Participant: “I’d probably do government funding to improve telehealth. I think that the government would support that”. ○ Participant: “State aid will probably help. And that could fall under the health department helping fund.” ○ Participant: “Another thing for consideration are those families who do not have access to the appropriate technology in their home to give them the means.” ○ Participant: “Just make sure everyone knows about it. I only found out on the website. Some may not afford a computer to see it.” ○ Participant: “Think of ways to help those who don’t have technology.” ○ Participant: “Offers hubs that are available for people without technology.”