Table 5.

Suggestions for offering education, advertisements and media campaigns, a universal platform for sharing patient education, and opportunities for young people to be involved in telehealth, along with representative quotes by the caregivers.

		Study Population, N = 105
Offer education to the caregiver and/or young patient, usually through the medical provider’s office Create/provide instructional materials or education; create an education platform/program ○ Participant: “I believe there are ways to access the patient chart through electronic means, I have never been instructed on how to do so. I think better education on how to use health information technology would be advantageous.” ○ Participant: “Making sure people are able to access the sites and have knowledge of how to use them.” ○ Participant: “Explain telehealth better to the parent and our teens.” ○ Participant: “Send out information on how to access it. There is poor access to education/multiple hoops to jump through.” ○ Participant: “Please offer a variety of technology options at staged/staggered intervals with education so that the novice users can get acquainted with things and gradually increase the complexity of their access as their expertise grows.” ○ Participant: “Make the user interface very user-friendly and put together great tutorials for non-computer using individuals.” ○ Participant: “Make it very easy to use and provide easy to understand instructions for the whole family including the children.” ○ Participant: “Provide very clear concise steps for creating online profiles, suggest they save their username and password somewhere. Perhaps they could also include screenshots of the step-by-step process for logging in and navigating or a video tutorial.” ○ Participant: “Give the education and webinars to educate them (the caregivers and patients).” ○ Participant: “It is worth a try. Maybe doing a walkthrough or practice visit so people understand is not bad.” ○ Participant: “Tutorials and examples could be used to help people learn to use health tech info.” ○ Participant: “Offer instructions to those who may struggle with the technology.” ○ Participant: “Clear and concise directions/step-by-step aides.” ○ Participant: “Zoom instruction meetings hosted by healthcare providers to help patients understand the value and how to use the technology.” Offer advertisements and media campaigns Use commercials/advertisements to increase awareness of the existence and benefits of telehealth ○ Participant:“Use ads on social media because that’s the audience you want.” ○ Participant: “I think commercials are great. Our phones listen to everything so maybe a pop-up advertisement on Facebook and Instagram. People are attracted to images.” ○ Participant: “Ad in Facebook and Twitter.” ○ Participant: “Knowing the benefits to it, knowing what it is, I don’t think a lot of people know what it is. So advertising what it is and advertising the benefits.” ○ Participant: “I think the advertising and making people aware that you offer these services is important. I would likely use them if I knew they were available.” ○ Participants: “Advertise it and make it easily accessible. People working during this crisis have so many things to worry about and don’t know about it (telehealth).” Use media campaigns to create captivating images and spread the word about telehealth ○ Participant: “Spread more awareness of it and the process in the media to make it [telehealth] appear less intimidating.” ○ Participant: “I think a media campaign to get the word out would be great so that the people of the community know about it. When the community knows about it [telehealth], we will have a vote and get more funding for it.” ○ Participant: “I would encourage them to promote it in the media so that I could use it.” ○ Participant: “Promote it and make the services more well known in the media.” Offer a universal platform/a single platform to share patient information Provide a universal platform/a single platform to share information both in the same states and across states ○ Participant: “A universal platform to gather information to share results and recommendations so our doctors could communicate to provide better overall healthcare.” ○ Participant: “Pediatricians can practice medicine across state lines so that people can access the best care.” ○ Participant: “It’d be nice for me to be able to gather all the information in one universal system.” ○ Participant: Set up one portal with info on all my child’s upcoming tests.” Offer young patients with opportunities to use technology and to suggest how to improve telehealth Make signing-in to technology user-friendly for young patients ○ Participant: “Make the technology more child-friendly to sign in. My children struggle to get logged into scheduled appointment without me.” Ask young patients for their suggestions on how to improve telehealth ○ Participant: “Why not ask kids what they would like? My child has experience seeing the psychologist through technology.”