Skip to main content
. 2023 Feb 28;28(1):2182659. doi: 10.1080/10872981.2023.2182659
Item   Agree entirely Rather agree Undecided Rather disagree Disagree
entirely
Mean (SD) Prä Wilcoxon p < 0.05
I believe that the use of chatbots brings more opportunities than risks. Prä 8.3% 41.7% 33.3% 16.7% 0% 3.4 n.s.
(1/12) (5/12) (4/12) (2/12) (0/12) (0.9)
Post 27.3% 18.2% 45.5% 9.1% 0% 3.7  
(3/11) (2/11) (5/11) (1/11) (0/11) (1.0)
you save time by using chatbots Prä 25.0% 58.3% 16.7% 0% 0% 4.1 n.s.
(3/12) (7/12) (2/12) (0/12) (0/12) (0.7)
Post 45. 5% 27.3% 18.2% 9.1% 0% 4. 1
(5/11) (3/11) (2/11) (1/11) (0/11) (1.0)
you save money by using chatbots Prä 33.3% 41.7% 25.0% 0% 0% 4.1 n.s
(4/12) (5/12) (3/12) (0/12) (0/12) (0.79)
Post 27.3% 27.3% 45.5% 0% 0% 3.8
(3/11) (3/11) (5/11) (0/11) (0/11) (0.8)
the integration of these, the participation in therapy decisions of patients increases (e.g., less language barriers) Prä 16.7% 41.7% 25.0% 0% 8.3% 3.6 n.s
(2/12) (5/12) (3/12) (0/12) (1/12) (1.1)
Post 9.1% 36.4% 45.5% 9.01% 0% 3.5
(1/11) (4/11) (5/11) (1/11) (0/11) (0.8)
Chatbots enable inclusion of people who otherwise have inhibitions about confiding in a doctor Prä 8.3% 33.3% 33.3% 8.3% 16.7% 3.1 n.s
(1/12) (4/12) (4/12) (1/12) (2/12) (1.2)
Post 18.2% 27.3% 45.5% 9.1% 0% 3.6
(2/11) (3/11) (5/11) (1/11) (0/11) (0.9)
Chatbots are available to everyone regardless of time and location Prä 33.3% 58.3% 8.3% 0% 0% 4.3 n.s
(4/12) (7/12) (1/12) (0/12) (0/12) (0.6)
Post 54.6% 36.4% 9.1% 0% 0% 4.5
(6/11) (4/11) (1/11) (0/11) (0/11) (0.7)
Chatbots can draw on a large database and thus have access to more knowledge than a physician Prä 50.0% 25.0% 16.7% 8.3% 0% 4.2 n.s
(6/12) (3/12) (2/12) (1/12) (0/12) (1.0)
Post 36.4% 27.3% 27.3% 9.1% 0% 3.9
(4/11) (3/11) (3/11) (1/11) (0/11) (1.0)
Chatbots are neutral listeners without being personally judgmental Prä 16.7% 8.3% 41.7% 16.7% 16.7% 2.3 n.s
(2/12) (1/12) (5/12) (2/12) (2/12) (1.3)
Post 9.1%
(1/11)
36.4%
(4/11)
27.3%
(3/11)
27.3%
(3/11)
0%
(0/11)
3.3 (1.0)