TABLE 2.

Professional behaviour that enables trust.

Feature	Definition
Agency	Proactive attitude towards work, team, safety and personal development that includes awareness of and responding to the need for action, even when outside of the strict definition of one’s responsibilities and practice of adaptive expertise.
Reliability	Consistent, predictable and conscientious behaviour, driven by a sense of accountability and responsibility
Integrity	Truthfulness, benevolence and person-centredness, where expertise is employed to benefit patients and decisions are motivated by concern for and made in the best interests of patients (and their families).
Capability	The ability to perform a specific task in a variety of contexts and within an appropriate time frame, requiring a reasonable understanding and overall view of the clinical situation and ability to communicate and work effectively with others within a system
Humility	Discernment of one’s limitations; willingness and ability to ask for help and feedback; receptivity to insights of patients and co-workers and ability to learn and develop from mistakes, feedback and the expertise of others

Source: Ten Cate O, Carraccio C, Damodaran A, et al. Entrustment decision making: Extending Miller’s pyramid. Acad Med. 2021;96(2):99–204. https://doi.org/10.1097/ACM.0000000000003800