Table 2.

Description of main themes and subthemes.

Main themes	Description	Subtheme identified within each theme	Description
(1)Potential for student value and experiential learning	There is significant potential for students to provide value to clinical service teams, simultaneously providing them with opportunities for learning	Need for experiential learning during university	Students can benefit from working in clinical environments by gaining practical and real-world experiences within multidisciplinary teams
		Innovative student service models in clinical settings	Innovative service models can enable students to positively contribute to clinical environments by providing value and assistance to others
(2)Adaptive procedures and work practices to rapidly changing environment	An adaptive team with adaptive processes was needed to effectively operate the COVID-19 vaccination clinic in a rapidly changing environment	Team response to dynamic situation	Ability for the team to be flexible and adaptive in order to respond to the changing clinic service demands
		Consideration of clinic feasibility and set-up	Considerations for vaccine resources, human resources, and physical space were all important for clinic set-up and operation
		The need for a well-integrated service	Clinic processes need to be streamlined and well-integrated with the entire pharmacy service (often regular pharmacy operations/duties were disrupted)
(3)Clear leadership with role clarity, role expansion and interchangeability	Clear leadership and role clarity was important for the pharmacy team, whilst also enabling expansion and interchangeability of roles and responsibilities	Pharmacists managed logistical processes	Pharmacists managed and led clinic teams, providing oversight for logistical processes, clinic workflows, day-to-day processes, and rosters
		Expanding roles and responsibilities	There was a need to expand roles and responsibilities, where appropriate, to efficiently run the clinic
(4)Supportive learning environment	A supportive learning environment, and supportive teaching, was important for the pharmacy team	Establishing supportive relationships	Pharmacists and CAs led and supported students
		Learning from experienced colleagues	Clinic staff, particularly students, were guided by experienced team members
		Building team skills and experiences	Training and preparation were integral to clinic operation in conjunction with real-time learnings from practical clinic experience
(5)Stakeholder drivers for service delivery and to optimise societal benefit	Stakeholder sentiment and decisions in the vaccine clinics were impacted by COVID-19 and aimed at optimising societal benefit	Humanitarian motivation for clinic involvement	Clinic staff had humanitarian reasons for clinic involvement, wanting to help their community and take part in a role that is bigger than themselves
		Media and government influenced stakeholder decisions	The clinic service was heavily impacted by executive decisions, government mandates, political policies and the media's influence in response to COVID-19