Table 2.

Exemplar quotes associated with Veteran Delegation Tool’s (VDT) benefits and facilitators.

Subdomain	Veteran quotes	Delegate quotes
Authorized remote access	“...If you couldn’t get to the doctor's office, then we could communicate through the tool.” (Male) “Actually knowing who [the providers] are and being able to provide...what is the appropriate level of information...Updating them...That's huge.” (Male) “I would sign-in and...they know they’re not talking [to the Vet].” (Female)	“I would sign-in and...they know they’re not talking [to the Vet].” (Female)
Comanagement of health care needs on the web	“If I’m hospitalized or I can’t or I don’t remember what prescriptions, he would be able to go in there and figure it out.” (Female)	“There’s a lot of times when he goes to the doctor...he forgets everything...He doesn’t ask any questions from the doctors. If I don’t know something, how am I going to help him?” (Female)
Communication with the clinical team	“[VDT provides] extra communication between the health provider and the physicians and through the VA, and for [care partner] and I to be on the same page. So, if she sees something that I’m not communicating with the physician, she’s able to let them know her concerns about me.” (Male)	“You can write a letter or write a message and send in a request or something needs to be seen or taken care of. It would be easy access instead of calling and leaving a message for the doctor.” (Female)
Resource access and ease of burden	“I would want my daughter to have all of that access, so I think that would be a great benefit for everything. [She is] a lot smarter than me, so when they communicate with her, she’s going to understand better what they’re communicating, and then she’ll tell me in regular English where I can understand it.” (Male)	“It would take some of the stress off of [the Veteran] especially on days that he’s not feeling that well.” (Female)