Table 3.

Exemplar quotes associated with the barriers to Veteran Delegation Tool (VDT).

Subdomain	Veteran quotes	Delegate quotes
Unrecognized benefits	“I don't see the advantages to it [VDT].” (Male)	“I didn’t feel like I needed it. I’m so busy as it is, taking care of them and the house.” (Female)
Technical literacy access issues	“My ability to comprehend...I’m a dinosaur, so it takes us a while.” (Male)	“[some barriers] would be access to the Internet and having devices to be able to do it...and some of the older Veterans and their support system, they’re not tech savvy.” (Female)
Increased stress or burden of care partner	“That’s why she’s kind of forcing me to do all this. She goes, ‘Dad, it just makes everything so much easier. You just got to learn how to do it.’” (Male)	“You’d have to train me on how to use it, how to get in there...It’s just easier to do it on the phone for me, because I can put the phone down, and I can talk...” (Female)
Personal health information security	“I don’t really like [sharing health information through the computer], because I don’t know how secure the computers are.” (Female)	No specific comments