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Response time summary by type of platform user.
| Platform user type | Median response time (range) (hh:mm) | Response time <24 hours, n (%) | Response time <72 hours, n (%) |
| PCa | 0:36 (0:00-547:18) | 635 (85.1) | 691 (92.6) |
| RCb | 0:16 (0:00-304:49) | 342 (93.4) | 358 (97.8) |
| NPc | 2:36 (0:00-290:06) | 209 (74.6) | 238 (85) |
| HCPd | 0:56 (0:01-330:29) | 64 (87.6) | 67 (91.8) |
aPC: parental caregiver.
bRC: research coordinator.
cNP: nurse practitioner.
dHCP: health care provider.
