Table 13.
Guidelines for the semantic inspection for Problem 1
| Stmnt. type | Stmnt. Id | Domain elements | i* Concepts (example) | LiteStrat concepts |
|---|---|---|---|---|
| Motivation | P1R01 | 1. BTR | Agent or Actor | Organisation Unit |
| Motivation | P1R02 | 2. WOW | Agent or Actor | Actor |
| 3. "new marketing campaign" | Dependency (2 to > 1) | influence (1 to > 2) | ||
| Motivation | P1R03 | 4. Retain customers | Goal | Goal |
| Actions | P1R04 | 5. "End billing errors" | Task inside (1), refined from (4) | Strategy inside (1), refined from (4) |
| 6. "Detailed, transparent, and timely billing information" | Task inside (1), refined from (4) | Strategy inside (1), refined from (4) | ||
| 7. Billing Department | Agent or Actor that participates in (1) | Organisation Unit inside (1) | ||
| Actions | P1R05 | 8. "reduce the time needed to process invoices" | Dependency (5 to > 7) | Tactic refined from (5) inside (7) |
| 9. "add a set of quality control activities to the process." | Dependency (5 to > 7) | Tactic refined from (5) inside (7) | ||
| Actions | P1R06 | 10. Automatic Billing Validation | Dependency (6 to > 7) | Tactic refined from (6) inside (7) |
| 11. Automatic Billing Publication | Dependency (6 to > 7) | Tactic refined from (6) inside (7) | ||
| Roles and Responsibilities | P1R07 | 12. Billing Manager | Role that participates in (7) | Role inside (7) |
| 13. Reduce the billing time by 3 days | Dependency (7 to > 12) | Objective refined from (8) inside (12) | ||
| Roles and Responsibilities | P1R08 | 14. Quality Manager | Role that participates in (7) | Role inside (7) |
| 15. "Check and correct billing within 3 days" | Dependency (7 to > 14) | Objective refined from (9) inside (14) | ||
| Roles and Responsibilities | P1R09 | 16. "at least 25% of bills must be audited" | Dependency (7 to > 14) | Objective refined from (9) inside (14) |
| Roles and Responsibilities | P1R10 | 17. Validation Manager | Role that participates in (7) | Role inside (7) |
| 18. "the bills must be validated no later than 12 h after they have been made." | Dependency (7 to > 17) | Objective refined from (10) inside (17) | ||
| 19. "the publication of the bills in the app should be instantaneous" | Dependency (7 to > 17) | Objective refined from (11) inside (17) | ||
| Outcome | P1R11 | 20. Customers | Actor | Actor |
| 21. "re-engage your existing customers through better billing service" | Dependency (20 to > 7) | Influence (7 to > 20) | ||
| Outcome | P1R12 | 22. Marketing Area | Agent or Actor | Actor |
| 23. "inform customers about the new service" | Dependency (22 to > 20) | Influence (22 to > 20) |