Table 1.

Non verbal ways to build patient confidence

What to try	What to avoid
Speaking with energy and appropriate emphasis	Speaking in monotone; too softly; tired; using verbal filters such as “um” or “you know”
Making direct and consistent eye contact	Looking away or down as you speak; looking only at the patient chart
Smiling as you speak; variety in facial expressions	Having little change in facial expressions; allowing negative reactions to show
Good posture	Slouching
Leaning forward in your chair	Leaning back in your chair
Making gestures that complement your message	Fidgeting, shuffling papers
Holding an open upper body position	Folding your arms