Web references
- Harris Interactive/ARiA Marketing healthcare satisfaction study
. Rochester, NY, Atlanta, GA: Harris Interactive, ARiA Marketing, 2000.
(www.harrisinteractive.com/news/downloads/HarrisAriaHCSatRpt.PDF, accessed
22 Feb 2004.) - Mold JW, Cacy JR, Barton ED. Patient-physician e-mail communication.
J Okla State Med Assoc 1998;91:331-4.
- Moyer CA, Stern DT, Katz SJ, Fendrick AM. "We got mail": electronic
communication between physicians and patients. Am J Manag Care 1999;5:1513-22.
- Moyer CA, Stern DT, Dobias KS, Cox DT, Katz SJ. Bridging the electronic
divide: patient and provider perspectives on e-mail communication in primary
care. Am J Manag Care 2002;8:427-33.
- Fridsma DB, Ford P, Altman R. A survey of patient access to electronic
mail: attitudes, barriers, and opportunities. Proc Annu Symp Comput Appl
Med Care 1994;15-9.
- Neinstein L. Utilization of electronic communication (e-mail) with patients
at university and college health centers. J Adolesc Health 2000;27:6-11.
- Partridge MR. An assessment of the feasibility of telephone and email
consultation in a chest clinic. Patient Educ Couns 2004;54:11-3.
- Andreassen H, Sandaune A-G, Gammon D, Hjortdahl P. Use of internet health
services in Norway. Tidsskr Nor Laegeforen 2002;122:1640-4.
- Von Knoop C, Lovich D, Silverstein MB, Tutty M. Vital signs: e-health
in the United States. Boston, MA: Boston Consulting Group, 2003. (www.bcg.com/publications/files/Vital_Signs_Rpt_Jan03.pdf,
accessed 22 Feb 2004.)
- Liederman EM, Morefield CS. Web messaging: a new tool for patient-physician
communication. J Am Med Inform Assoc 2003;10:260-70.
- Hobbs J, Wald J, Jagannath YS, Kittler A, Pizziferri L, Volk LA, et
al. Opportunities to enhance patient and physician e-mail contact. Int
J Med Inf 2003;70:1-9.
- Hjortdahl P, Nylenna M, Aasland OG. Internet and the physician-patient
relationship-from "thank you" to "why"?. Tidsskr Nor Laegeforen 1999;119:4339-41.
- Gaster B, Knight CL, DeWitt DE, Sheffield JV, Assefi NP, Buchwald D.
Physicians’ use of and attitudes toward electronic mail for patient communication.
J Gen Intern Med 2003;18:385-9.
- Flanagan A, Guy P, Larsson S, Saussois C. European physicians and
the internet. Boston, MA: Boston Consulting Group, 2003.
- Gordon C, Krimholtz M. E-mail and patients: a medicolegal minefield.
Lancet 2003;362:1768.
- Houston TK, Sands DZ, Nash BR, Ford DE. Experiences of physicians who
frequently use e-mail with patients. Health Commun 2003;15:515-25.
- Baur C. Limiting factors on the transformative powers of e-mail in patient-physician
relationships: a critical analysis. Health Commun 2000;12:239-59.
- Kassirer JP. Patients, physicians, and the internet. Health Aff
2000;19:115-23.
- Ferguson T. Online patient-helpers and physicians working together:
a new partnership for high quality health care. BMJ 2000;321:1129-32.
- Medem. The Medem network: connecting physicians and patients online.
http://medem.com/index.cfm (accessed 6 May 2004).
- NHS Information Authority. Welcome to the NHSIA website .www.nhsia.nhs.uk/def/home.asp
(accessed 6 May 2004).
- American Medical Association. Guidelines for physician-patient electronic
communications. www.ama-assn.org/ama/pub/category/2386.html (accessed 6 May
2004).
- General Practitioners Committee. Consulting in the modern world:
guidance for GPs. London: BMA, 2001.
- Sarkar IN, Starren J. Desiderata for personal electronic communication
in clinical systems. J Am Med Inform Assoc 2002;9:209-16.
- Leslie S. Online consulting. The experience of a commercial service.
J Telemed Telecare 2001;7(suppl):82.
- Akiba T, Yamashita M, Sato S, Nagata T, Yamazaki Y. Requests for second
opinions through the Internet reveal the feelings and concerns of patients
with lung cancer and their families [in Japanese]. Jpn J Lung Cancer
2002;42:589-93.
- Schorn H, Wolf A, May P. www.andrologie.de—Andrological counseling on
the German-speaking internet: an interim report. J Fertil Reprod 2000;10:32-7.
- Borowitz SM, Wyatt JC. The origin, content, and workload of e-mail consultations.
JAMA 1998;280:1321-4.
- Sellu D. Clinical encounters in cyberspace. BMJ 1996;312:49.
- Widman LE, Tong DA. Requests for medical advice from patients and families
to health care providers who publish on the world wide web. Arch Intern
Med 1997;157:209-12.
- Eysenbach G. Towards ethical guidelines for dealing with unsolicited
patient emails and giving teleadvice in the absence of a pre-existing patient-physician
relationship systematic review and expert survey. J Med Internet Res
2000;2:e1.
- Herreria J. America’s Doctor Online provides easy access for consultations.
Profiles Healthc Mark 1999;15:31-2.
- Anderson R. Clinical system security: interim guidelines. BMJ
1996;312:109-11.
- Medem. Medem user terms of service. https://securemessaging.medem.com/medem/html/privacy_policy/PHYSITE_TOS.html
(accessed 6 May 2004).
- Secure Data in Motion Sigaba. Healthcare www.sigaba.com/solutions/healthcare/index.shtm
(accessed 6 May 2004).
- Prady SL, Norris D, Lester JE, Hoch DB. Expanding the guidelines for
electronic communication with patients: application to a specific tool. J
Am Med Inform Assoc 2001;8:344-8.
- Donaldson MS, Yordy KD, Lohr KN, Vanselow NA, eds. Primary care:
America’s health in a new era. Washington DC: National Academy Press,
1996:3.