Table 2:

Aspects of Care Logistics Valued by Patients Undergoing Miscarriage Evaluation and Management in All Locations

Theme	Representative Quote(s)
Timeliness: How soon the resolution of the pregnancy could be established.
Efficient resolution →	“I didn’t want to drag [it] out any further…I didn’t want to continue what I had already been through with the bleeding…I just wanted it to be over with.”
Time to process →	“It just felt a little extreme; I thought I was still pregnant” (in response to having surgery scheduled on the same day as miscarriage diagnosis).
Compassion: Perception from patients regarding level of empathy from staff.
Positive →	“The way they said it, it felt like a sister telling me.” “They were very comforting…they made you feel like you were in a safe place; you felt the trust…they took your best interest at heart instead of ‘it’s just a procedure and you’re a patient and we do this every day.’”
Negative →	“The last doctor I had…through the procedure…she was very ignorant and very disrespectful.” “I think my original doctor, when I asked him how much time to take off, he said ‘you only need that day; if you really want to pamper yourself, take another one.’ And the pretty severe cramping [I had]…pampering myself sort of made me roll my eyes a little bit.”
Flexibility: Willingness of the staff to “bend the rules” for the benefit of the patient experience.	“[My nurse] was asking me if I was ok; [she told me] I could sit here for as long as I needed to.” “I had really expected [my husband] to be next to me. So she let him actually stay in the room, and it felt like she really cared about what I was feeling…I appreciated that she understood that.”
Certainty: Value in knowing the outcome of the pregnancy.	“The [waiting] window was really hard…in some ways worse than the news about the miscarriage.” “I couldn’t walk around with, you know, a dead fetus in me. I [needed] to know what was going on.”

ED: Emergency Department