Table 2:
Satisfaction with Telemedicine (shared decision making, connectivity, logistics, and overall satisfaction)
| Overall (n=208) |
Age 65–74 (n=109) |
Age ≥75 (n=99) |
p value |
|
|---|---|---|---|---|
| Median (25th, 75th percentile) | Median (25th, 75th percentile) | Median (25th, 75th percentile) | ||
| Overall satisfied with the visit (7-point, Likert scale, 1 [very dissatisfied]-7 [very satisfied]) | 6 (5,7) | 6 (5,7) | 6 (5,7) | 0.79 |
| Satisfaction with telemedicine index (each scored on a 11-point Likert scale, 0 [very dissatisfied]-10 [very satisfied]): | ||||
| Satisfied with visit quality (n=188) | 10 (8,10) | 10 (8,10) | 10 (8,10) | 0.90 |
| Satisfied with treatment plan (n=176) | 10 (8,10) | 10 (9,10) | 10 (8,10) | 0.30 |
| Satisfied with ability to get connected (n=190) | 10 (8,10) | 10 (9,10) | 10 (8,10) | 0.96 |
| Satisfaction with the convenience (n=182) | 10 (8,10) | 10 (8,10) | 10 (8,10) | 0.74 |
| Satisfaction with privacy (171) | 10 (10,10) | 10 (10,10) | 10 10,10) | 0.70 |
| Satisfied with duration of the visit (n=185) | 10 (8,10) | 10 (8,10) | 10 (8,10) | 0.92 |
| Satisfied with ability to hear (n=191) | 10 (9,10) | 10 (9,10) | 10 (9,10) | 0.48 |
| Satisfied with comfort using telemedicine (n=183) | 10 (7,10) | 10 (7,10) | 10 (6,10) | 0.32 |
| Satisfied with how staff answered questions about the process (n=148, 50 did not ask staff any questions) | 10 (8,10) | 10 (8,10) | 10 (8,10) | 0.60 |
| Satisfaction with the quality of the video (n=101) | 10 (9,10) | 10 (8,10) | 10 (9,10) | 0.80 |
| Confidence in using each of the following for telemedicine (5-point scale, not at all confident to very confident | ||||
| Land-line for telephone visit (n=198) | 5 (5,5) | 5 (5,5) | 5 (5,5) | 0.10 |
| Cell-phone for telephone visit (n=202) | 5 (5,5) | 5 (5,5) | 5 (5,5) | 0.57 |
| Computer/tablet/cellphone for video visit (n=198) | 5 (4,5) | 5 (4,5) | 5 (3,5) | 0.04 |
| % | % | % | ||
| How did virtual visit compare with a traditional in-person visit? (n=203) | ||||
| Better than traditional visit | 4.9 | 4.6 | 5.2 | 0.99 |
| Same | 35.1 | 36.1 | 34.0 | |
| Worse than a traditional visit | 39.5 | 38.9 | 40.2 | |
| Not sure | 20.5 | 20.4 | 20.6 | |
| Likelihood of asking PCP about multiple health problems (n=207) | 0.93 | |||
| More likely than a traditional visit | 4.8 | 4.6 | 5.1 | |
| Just as likely | 73.0 | 74.1 | 71.7 | |
| Less likely than a traditional visit | 22.2 | 21.3 | 23.2 | |
| Likelihood of asking PCP about medicines (n=205) | 0.44 | |||
| More likely than a traditional visit | 4.9 | 5.7 | 4.0 | |
| Just as likely | 86.8 | 84.0 | 89.9 | |
| Less likely than a traditional visit | 8.3 | 10.4 | 6.1 | |
| Likelihood of sharing worries/concerns (n=205) | 0.56 | |||
| More likely than a traditional visit | 4.4 | 5.6 | 3.1 | |
| Just as likely | 83.8 | 84.1 | 83.5 | |
| Less likely than a traditional visit | 11.8 | 10.3 | 13.4 | |
| Top collaboRATE score* | 45.9 | 45.5 | 46.2 | 0.92 |
| Among those who have both a telephone-only and video visit their preferred visit type: (n=58) | 0.32 | |||
| Telephone-only | 10.3 | 6.7 | 14.3 | |
| Video | 63.8 | 60.0 | 67.9 | |
| No preference | 28.9 | 33.3 | 17.9 | |
| Had to convert video to phone visit because of technical difficulties (n=111) | 27.0 | 29.2 | 25.4 | 0.66 |
*
CollaboRATE index: 3 items (scored from 0 [no effort] to 9 [maximal effort]): how much effort was made to 1) help your understand your health issues; 2) listen to things that matter most to you about your health issues; and 3) include what matters most to you in choosing how to manage your health issues.18