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. Author manuscript; available in PMC: 2016 Oct 1.
Published in final edited form as: Health Expect. 2013 Dec 4;18(5):1672–1685. doi: 10.1111/hex.12160
P: I’m hoping that I can go the end of March.
D: Okay, yup. So that would be like the 20th-ish.
P: If I can. Yeah. Any time after that.
C: That would be wonderful.
P: That would be wonderful, is right. We’ve got people doing all kinds of things for us there. We’ve imposed on so many people now.
[Pause ~1.5s]
D: I’ll bet they don’t mind.
P: They don’t.
D: They don’t.
P: But that’s…
D: I know. [Softening of tone]
P: I want to go see if my house is okay.
D: You want to go use your house.
P: Absolutely.
[Patient 516, Physician 420]