Full text
PDF








Selected References
These references are in PubMed. This may not be the complete list of references from this article.
- FLANAGAN J. C. The critical incident technique. Psychol Bull. 1954 Jul;51(4):327–358. doi: 10.1037/h0061470. [DOI] [PubMed] [Google Scholar]
- Flower J. Benchmarking. Springboard or buzzword? Healthc Forum J. 1993 Jan-Feb;36(1):14–16. [PubMed] [Google Scholar]
- Grol R. Quality improvement: an international commodity? Qual Health Care. 1996 Mar;5(1):1–2. doi: 10.1136/qshc.5.1.1. [DOI] [PMC free article] [PubMed] [Google Scholar]
- Gustafson D. H., Taylor J. O., Thompson S., Chesney P. Assessing the needs of breast cancer patients and their families. Qual Manag Health Care. 1993 Fall;2(1):6–17. [PubMed] [Google Scholar]
- Hanan K. B. Achieving performance breakthroughs in an HMO business process through quality planning. Qual Manag Health Care. 1993 Winter;1(2):35–45. doi: 10.1097/00019514-199301020-00005. [DOI] [PubMed] [Google Scholar]
- Laffel G., Blumenthal D. The case for using industrial quality management science in health care organizations. JAMA. 1989 Nov 24;262(20):2869–2873. [PubMed] [Google Scholar]
- Maxwell C. I., Ziegenfuss J. T., Jr, Chisholm R. F. Beyond quality improvement teams: sociotechnical systems theory and self-directed work teams. Qual Manag Health Care. 1993 Winter;1(2):59–67. doi: 10.1097/00019514-199301020-00007. [DOI] [PubMed] [Google Scholar]
- Plsek P. E. Tutorial: directed creativity. Qual Manag Health Care. 1994 Spring;2(3):62–76. [PubMed] [Google Scholar]
- Plsek P. E. Tutorial: quality improvement project models. Qual Manag Health Care. 1993 Winter;1(2):69–81. doi: 10.1097/00019514-199301020-00008. [DOI] [PubMed] [Google Scholar]
- Pollitt C. Business approaches to quality improvement: why they are hard for the NHS to swallow. Qual Health Care. 1996 Jun;5(2):104–110. doi: 10.1136/qshc.5.2.104. [DOI] [PMC free article] [PubMed] [Google Scholar]
- Stayer R. How I learned to let my workers lead. Harv Bus Rev. 1990 Nov-Dec;68(6):66-9, 72, 74 passim. [PubMed] [Google Scholar]
- Sullivan N., Frentzel K. U. A patient transport pilot quality improvement team. QRB Qual Rev Bull. 1992 Jul;18(7):215–221. doi: 10.1016/s0097-5990(16)30535-8. [DOI] [PubMed] [Google Scholar]