Table 1. Thematic map of the user reviews along with the frequency of each theme and subtheme.

Themes	Number
A trusting environment promotes well-being	36
Anonymous and private interactions	7
Non-judgmental companionship	11
Active listening and validation	22
Ubiquitous access offers real-time support	10
Real-time support	4
Ubiquitous availability	6
Humanness in AI is welcomed	16
Emotional responsiveness	12
Evolution and improvement over ELIZA	9
Personality and humor	8
Perceived effectiveness of Wysa	59
Comprehensive mental health support	47
Personalized engagement and growth	30
Not a substitute for therapy	9
AI Limitations detract from the user experience	45
Understanding and contextualization issues	26
Redundancy and predictability	14
Limited conversational flow	13
Desire for cohesive and predictable interactions	21
Integrated experience	3
Personalized interactions	8
Learning and adjusting to AI	7
The need for improvements in the user interface	19
Content accessibility and organization	4
Session continuity	7
Enhanced user control	4
Preference for the conversational format	5

AI, artificial intelligence.